Welcome to Surf Supplyz, where we bring the ocean to your doorstep! We understand that when you order your favorite surf gear and beachwear, you’re eager to hit the waves or soak up the sun. That’s why we’ve streamlined our shipping process to get your coastal essentials to you as quickly and efficiently as possible.
Our Shipping Promise
From our surf shack in Wilmington to your favorite beach spot, we’re committed to delivering your gear with the same care and passion we put into selecting every product in our collection. Whether you’re stocking up on rashguards for dawn patrol or need new boardshorts for an upcoming tropical getaway, we’ve got your shipping needs covered.
Shipping Options
Standard Shipping
Cost: $12.95 USD
Carriers: DHL or FedEx
Delivery Time: 10-15 business days after dispatch
Perfect for when you need your surf essentials a little quicker. Our standard shipping option gets your gear moving fast with reliable international carriers. Tracking information will be provided so you can follow your package’s journey from our warehouse to your home.
Free Shipping
Cost: Free on orders over $50 USD
Carrier: EMS
Delivery Time: 15-25 business days after dispatch
Take advantage of free shipping when you spend $50 or more. This economical option is great for larger orders or when you’re planning ahead for your next surf trip. While it may take a bit longer, you’ll enjoy the same careful packaging and quality service.
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). During peak seasons or major sales events, processing may take slightly longer. You’ll receive an email confirmation when your order ships with tracking information when available.
Shipping Destinations
We ship worldwide to most countries (excluding some Asian and remote regions). If you’re unsure whether we deliver to your location, feel free to contact our customer service team at [email protected] before placing your order.
Frequently Asked Questions
Can I track my order?
Absolutely! For Standard Shipping via DHL or FedEx, you’ll receive a tracking number via email once your order ships. For EMS shipments, tracking may be available depending on your location.
What if my package is delayed?
While we do our best to estimate delivery times, international shipping can sometimes experience delays beyond our control. If your package is significantly delayed, please contact us and we’ll help track it down.
Do you offer expedited shipping?
Currently, we offer the two shipping options listed above. If you need your items urgently, we recommend selecting Standard Shipping and placing your order as early as possible.
Returns & Exchanges
Not completely stoked with your purchase? No worries! You can return items within 15 days of receiving your order. Please see our Returns Policy for full details on how to initiate a return.
Need Help?
Our team of surf enthusiasts is always here to help with any shipping questions. Reach out to us at [email protected] and we’ll get back to you faster than a set wave!
Mahalo for choosing Surf Supplyz – we appreciate your support and can’t wait to see you out in the water with your new gear!
The Surf Supplyz Crew