Welcome to Surf Supplyz’s FAQ section! We’ve compiled answers to the most common questions about our surf gear, shipping, payments, and more. If you don’t find what you’re looking for, our surf-loving crew is always ready to help at [email protected].

About Our Products

Q: What types of products does Surf Supplyz specialize in?
A: We specialize in high-quality surf gear and beachwear including backpacks, bags, boardshorts, rashguards, sandals, shoes, and accessories like hats and belts. Our products are selected for both performance and style in ocean environments.
Q: Do you offer products for both men and women?
A: Absolutely! While we have a dedicated “Men” section, our collection includes unisex and women’s items like dresses and rashguards designed for all surf enthusiasts.
Q: What brands do you carry?
A: We carry trusted surf brands including our featured Pura Vida and SharkBanz collections, along with other quality manufacturers that meet our standards for ocean performance.

Ordering & Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Q: Is my payment information secure?
A: Your security is important to us. All payments are processed through encrypted systems, and we never store your full payment details on our servers.
Q: Can I modify my order after placing it?
A: We process orders quickly to get you your gear fast! If you need to make changes, email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Shipping & Delivery

Q: What shipping options are available?
A: We offer two shipping methods:
– Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
– Free Shipping: On orders over $50 via EMS (15-25 business days after dispatch)
Q: How long does order processing take?
A: We process all orders within 1-2 business days (excluding weekends and holidays). During peak seasons, processing may take slightly longer.
Q: Do you ship internationally?
A: Yes! We ship worldwide to most countries, excluding some Asian and remote regions. If you’re unsure about your location, email us before ordering.
Q: Can I track my order?
A: Definitely! For Standard Shipping via DHL/FedEx, you’ll receive a tracking number when your order ships. EMS tracking availability depends on your location.

Returns & Exchanges

Q: What’s your return policy?
A: Not completely stoked with your purchase? No worries! You can return items within 15 days of receiving your order. Items must be unused and in original condition with tags attached.
Q: How do I initiate a return?
A: Email our customer service at [email protected] with your order number and details about the item(s) you’d like to return. We’ll provide return instructions and address.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.

Customer Support

Q: How can I contact customer service?
A: Our surf-loving crew is always happy to help! Email us at [email protected] and we’ll get back to you faster than a set wave!
Q: Where is Surf Supplyz located?
A: Our surf shack is located at 229 Fannie Street, Wilmington, US 01887, where we carefully pack all your coastal essentials.

Mahalo for choosing Surf Supplyz! We appreciate your support and can’t wait to see you out in the water with your new gear!
– The Surf Supplyz Crew