At Surf Supplyz, we want you to be stoked with every purchase, just like catching that perfect wave. If something isn’t right with your order, we’ve got you covered with our easy returns and exchanges process.

Our Return Policy

You can return most items within 15 days of receiving your order for a refund or exchange. Items must be:

  • Unworn and unused
  • In original packaging with tags attached
  • In resalable condition (no stains, odors, or damage)

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Boogie Boards (due to potential water exposure)
  • SharkBanz products (specialized safety equipment)
  • Swimwear (Boardshorts and Rashguards) if the hygiene seal is broken

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Contact Us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. Wait for Approval – We’ll respond within 1-2 business days with return instructions
  3. Package Your Item – Use the original packaging if possible
  4. Ship It Back – Send to: Surf Supplyz, 229 Fannie Street, Wilmington, US 01887
  5. Get Refunded – Once we receive and inspect your return, we’ll process your refund

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Surf Supplyz Team,

I would like to request a return/exchange for my recent order (Order #[Your Order Number]).

Item(s) to return: [Product Name(s)]

Reason for return: [Size issue/Defective/Changed mind/etc.]

Preferred resolution: [Refund/Exchange for [Product Name & Size]]

Please let me know the next steps at your earliest convenience.

Mahalo,

[Your Full Name]

Refund Information

Once your return is received and inspected (usually within 3-5 business days after we receive it):

  • Timing: Refunds are processed within 5 business days and may take 3-10 business days to appear in your account depending on your payment method
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is defective or incorrect

Exchanges

Want a different size or color? No problem!

  1. Follow the same return process above
  2. Clearly indicate in your email that you want an exchange and specify the replacement item
  3. We’ll ship your new item as soon as we receive your return (standard shipping rates apply)

For faster exchanges, we recommend placing a new order and returning the original item separately.

Damaged or Defective Items

If your surf gear arrives damaged or defective, we’ll make it right! Contact us immediately at [email protected] with photos of the damage and we’ll arrange a free replacement or refund.

International Returns

Since we ship worldwide (except some Asian and remote regions), please note:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

If you have any questions about our returns policy, paddle on over to [email protected] and our crew will help you out.

Mahalo for shopping with Surf Supplyz! Now get back to what really matters – catching those waves!

– The Surf Supplyz Crew