Shipping Policy

Welcome to Surf Supplyz, where we’re all about keeping you stoked from purchase to delivery and beyond! Whether you’re gearing up for your next surf session or just want to look beach-ready, we’ve got your back with our straightforward shipping and returns policy.

Shipping Information

Order Processing

We’re quick like a perfect wave break! All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

Note: We ship worldwide except to some Asian and remote regions. International orders may be subject to customs fees which are the customer’s responsibility.

Returns & Exchanges

We want you to be as stoked about your gear as we are! If something isn’t right, we’ll help you make it right.

Our Return Policy

You can return most items within 15 days of receiving your order for a refund or exchange. To be eligible:

• Items must be unworn and unused
• Original packaging with tags attached
• In resalable condition (no stains, odors, or damage)

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Boogie Boards (due to potential water exposure)
• SharkBanz products (specialized safety equipment)
• Swimwear (Boardshorts and Rashguards) if the hygiene seal is broken

How to Return or Exchange

Follow these simple steps to catch your refund wave:

1. Contact Us within 15 days at [email protected] with your order number and reason for return
2. Wait for Approval – We’ll respond within 1-2 business days with return instructions
3. Package Your Item – Use the original packaging if possible
4. Ship It Back – Send to: Surf Supplyz, 229 Fannie Street, Wilmington, US 01887
5. Get Refunded – Once we receive and inspect your return, we’ll process your refund

Refund Information

Once your return is received and inspected (usually within 3-5 business days):

• Timing: Refunds are processed within 5 business days and may take 3-10 business days to appear in your account depending on your payment method
• Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is defective or incorrect

Exchanges

Want a different size or color? No problem!

• Follow the same return process above
• Clearly indicate in your email that you want an exchange and specify the replacement item
• We’ll ship your new item as soon as we receive your return (standard shipping rates apply)

Pro Tip: For faster exchanges, we recommend placing a new order and returning the original item separately.

Damaged or Defective Items

If your surf gear arrives damaged or defective, we’ll make it right! Contact us immediately at [email protected] with photos of the damage and we’ll arrange a free replacement or refund.

International Returns

For our global surf family:

• Return shipping costs are the customer’s responsibility
• Customs fees are non-refundable
• Mark the package as “Returned Goods” to avoid additional customs charges